Refund policy
Bearcreek Signature — Refund, Cancellation & Shipping Policy
1. Order Cancellations
Customers may request cancellation within 24 hours of placing their order. Approved cancellations requested within this period will receive a full refund.
After the initial 24-hour cancellation window, cancellations and refunds are generally not accepted, except where required by applicable law or otherwise stated in this policy.
2. Processing, Production & Delivery Timeframes
Regular Products and Other Custom Products
Please allow up to 21 business days for order processing before shipping. Processing times may vary depending on order volume.
Custom Tumblers
Custom tumblers are made to order. Please allow approximately 6–8 weeks for production and delivery. This is an estimated timeframe and may vary depending on order volume.
Please review the applicable product listing and production timeframe before placing your order.
3. Returns and Exchanges
Returns and exchanges are generally not available. Refunds are subject to the cancellation terms above and applicable law. This policy does not limit any rights customers may have under applicable consumer protection laws.
4. Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery and contact Bearcreek Signature within 3 business days if an item arrives damaged, defective, or incorrect.
Please include your order number and photographs where appropriate. We may request photographs or other documentation to help evaluate the issue and, where applicable, support a shipping insurance claim.
We will review the issue and determine an appropriate resolution consistent with applicable law.
5. European Union Customers
Customers in the European Union may have statutory cancellation and return rights, including a 14-day cooling-off period where applicable. Exceptions may apply to certain goods, including some personalized or custom-made items.
Any applicable statutory consumer rights remain in effect.
6. Tracking and Delivery
Once your order ships, tracking information will be sent to the email address provided at checkout.
Delivery times depend on the shipping service selected and the carrier's handling of the shipment.
7. Delayed Packages
If your package is delayed, you may contact the carrier for tracking assistance or to request an investigation:
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UPS: 1-800-742-5877
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USPS: 1-800-275-8777
Please also contact Bearcreek Signature if you need help locating your tracking information.
8. Lost, Damaged or Missing Packages
Orders may include up to $100 in shipping insurance, depending on the shipping service and applicable coverage.
If your package is lost or damaged in transit, contact Bearcreek Signature with your order details so we can review the situation and help with an applicable carrier claim.
If tracking shows that a package was delivered but you cannot locate it, please check with household members and neighbors and contact the carrier for assistance. Bearcreek Signature will review the circumstances and any available carrier information.
9. Contact Us
For cancellation, refund, return, or delivery questions, contact: